Ecommerce RfP Management

As part of the tender process, we would usually cover the following:

• Overall design of process (timelines, meetings / stages, response framework / approach etc.).

• Initial discovery sessions to build out requirements.

• Assessment of options against the requirements.

• Build out a shortlist of partners or vendors.

• Build out documentation for tender process (usually a detailed RfP document and then a supporting requirements or spec document).

• Organise the presentation meetings and agendas.

• Define scoring criteria.

• Take up references.

• Work alongside internal teams to assess each partners and ultimately make the decision.

We approach every project differently, but the two core types of RfPs we’d work on would be platform or technology vendor selection (where we’d usually try and avoid a standardised RfP process) and then partner or agency selection (where it can be more relevant, depending on the scope of the project, business etc).

If we were running an agency selection RfP, we’d typically be looking to assess the following:

• Overall capability and organisation suitability etc.

• Platform, tech stack experience, knowledge and credibility.

• Experience of delivering against requirements and similar scopes of work.

• Project team(s).

• Cost structure and end-to-end commercials.

• Ongoing relationship handling (e.g. support, BAU etc).

• Client-facing team members (assessing core elements such as experience etc).