Our eCommerce team consists of one Solutions Consultant, one Technical Architect and one Project / Product Manager and we've delivered a host of complex replatforming projects across a number of platforms. Some of our recent clients include Bulletproof, The Science Museum, Sunspel, This Works, The Conran Shop, Heal's and PMT Music.
A lot of our replatforming projects have been focused on large Magento projects and Shopify Plus builds, however we have worked with other platforms such as Salesforce Commerce Cloud, SAP Hybris and BigCommerce. Our services have ranged from initial requirements gathering, technology selection and RfP management to project management and hands-on support through the project.
We'd usually start with the requirements gathering workshops with the client, followed by a platform selection process (where we present back on each option) and then we'd start to talk to integration partners or run the RfP phase (depending on preference around the process). As part of this first phase, we'd help the client understand each platform along with any compromise or key advantages, any required customisation and recommended third party solutions and then we'd help with selecting a new eCommerce development partner. We'd also create the project specification which would be given to agencies to get an accurate pre-discovery quote - each requirement would have a MOSCOW rating to dictate important and likely phase of delivery.
Beyond this exercise, we'd then often support with the delivery of the replatforming project, which is detailed below.
We’ve been working with Vervaunt for around six months and they’ve become an extension to our in-house eCommerce team – supporting some great initiatives and helping us roll out lots of new functionality on our Shopify Plus store. Their knowledge of Shopify Plus and eCommerce generally has been a huge help for us! They’ve helped deliver considerable improvements to our site search, helped to roll out a personalisation solution and supported our marketing and eCommerce teams in implementing lots of other new pieces of functionality. They were also invaluable in delivering the Shopify replatforming project.
Services provided: replatforming support, function management, project-based Shopify Plus support, paid media consultancy.
In addition to the initial requirements gathering and platform selection phase, we also provide support in delivering the project, which generally comprises:
Project management – managing internal and external teams and generally being responsible for the on-time and on-budget delivery of the project.
Hands-on solutions support – architecting solutions, managing third parties, supporting initial setup etc.
Hands-on migration support – supporting in migrating data, managing the content migration, setting up aspects of the platform etc.
Taking ownership of specific areas of the project – we occasionally take ownership of specific areas, with recent examples being a wholesale channel, on-site search, personalisation, analytics and everything digital marketing.
Technology / vendor assessment and selection – we would often define requirements and select / support the selection of the third party technologies used – including payment providers, search solution, personalisation engine, VM solution, third party content management solution, hosting provider, email marketing platform (if relevant), PIM, integration platform, shipping platform etc.
Our average scope includes more hands-on support through the replatforming project – but we’re open and have no preference on our involvement. We’ve worked with most mainstream eCommerce platforms and have specialist knowledge around Magento and Shopify Plus. We’ve also worked quite a lot with BigCommerce and Salesforce Commerce Cloud recently.
Please do not hesitate to contact us if you would like to hear more.