eCommerce Audit
We deliver tailored eCommerce audits, assessing areas like technology stacks, customer experience, and operational efficiency. Our audits provide clear, actionable insights to optimise platforms, processes, and strategies, helping brands improve performance and drive sustainable growth.
We deliver tailored eCommerce audits designed to optimise performance and align your operations with your business goals. With deep expertise in technology, customer experience, and acquisition strategies, we provide actionable insights and strategic recommendations that drive efficiency and growth. Our team ensures a comprehensive approach, focusing on both immediate impact and long-term improvements to fully optimise your eCommerce operations for sustained success.
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Conducted a full tech stack and architecture review, focusing on UX, data collection, and auditing both new and existing customers. -
Full eCommerce audit focused on optimising an existing Shopify site across UX, CX, technical setup, SEO and marketing strategy, with a roadmap of recommendations for the short, medium, and long term. -
Completed a technical architecture review and tech vendor analysis to optimise system performance. -
Delivered an analysis of Shopify architecture and efficiency, alongside a tech vendor and UX review to optimise overall performance. -
Full eCommerce audit focusing on UX, CX, core technical fundamentals and international set-up. Defining a prioritised list of short, medium and long-term recommendations in order to build the eCommerce roadmap. -
eCommerce audit focused on functional and technical improvements, providing insights and recommendations for short- and long-term features and integrations to enhance D2C and B2B trade experiences.
Vervaunt are a trusted and reliable partner for us, who add a wealth of knowledge to our ecommerce projects. It’s a pleasure to work with them and they feel like an extension of the team.
Shradha Kaul, Director of eCommerce - This Works
eCommerce Audit
All of our audits are completely bespoke and can be broader, bigger audit projects or we can solely focus on specific pain points or areas of your operation you feel need the most attention. We are flexible in our approach and can work to different briefs. Common audits focus on:
- Core technology stack (cost, implementation, fit + utilisation) - eCommerce platform, back office systems, integrations.
- Trading & optimisation - up-selling, cross-selling, gifting experience + value, VMing, bundling, site search, landing pages, personalisation, on-site and behavioural reporting
- Third party technology partners / vendors (cost, implementation, fit + utilisation) - content management, loyalty, gift cards, analytics + reporting, data feed management, product data management / PIM, DAM.
- Checkout - role of cart, checkout flow & process, localisation, gifting, up-sells (pre & post purchase), account / login experience + value, order confirmation page
- Customer experience - front-end UX, cross-device usability, account, merchandising functions, CRM, email comms, UGC, content, mobile usability, performance, post-purchase CX, returns etc.
- Analytics + tracking - tag management, data being recorded, quality & accuracy of data.
- Customer acquisition - internationalisation / localisation, marketing technologies, effectiveness of individual channels, use of marketing budget etc.
- Best practices in eCommerce - accessibility, technical SEO, gift cards, performance, checkout, payments etc.
Our Credentials
- Team with a wide range of skills and focus, covering product ownership, technical solutions, marketing, strategy, and analysis
- Deep experience in both technical and strategic areas (ranging from PIM implementation to CRM strategy)
- Team with a wide range of skills and focus, covering product ownership, technical solutions, marketing, strategy, and analysis
- Unbiased, impartial and fair team - we work with all technology partners and do not favour solutions based on commission or benefits
- One of the world’s only Shopify Plus consultancy partners, alongside multiple Magento Certified Solutions Specialists
- Experienced with most major platforms - Magento / Adobe, Shopify Plus, Salesforce Commerce Cloud, Shopware, BigCommerce, SAP, etc.
- Strong relationships with majority of technology partners - ranging from PIM to personalisation to BI platforms
- Supported a wide range of major eCommerce projects for brands from all over the world, including Bulletproof, The V&A, Self-Portrait, Science Museum Group, PMT Music, TOTEME, David Austin Roses, Sunspel and many more
- Won multiple awards at leading ceremonies, including the eCommerce Awards and the UK eCommerce Awards
I've personally worked with Vervaunt on several occasions in two different businesses and each time they have brought their wealth of knowledge in all manners of eCommerce including technical, strategic and performance. What makes them stand out is their team who specialise in specific areas of the business meaning you receive expert advice and solutions which are relevant to your setup.
Rachel Powell-Jones, Head of Ecommerce - Astrid & Miyu
- The Frankie Shop :
- Timex :
- TOTEME :
- Self-Portrait :
- The Frankie Shop :
- Timex :
- TOTEME :
- Self-Portrait :
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