eCommerce Audit
Actionable, focused audits delivered by experienced eCommerce consultants. All audits are fully bespoke and typical focal areas include technology stack, customer experience and operational processes and effectiveness.
Our eCommerce audits are designed to review selected or all key aspects of your eCommerce operation – commonly covering areas such as the effectiveness of your technology stack, the suitability of your eCommerce platform, third party vendors being used, customer acquisition strategy and effectiveness, individual channel performance, local marketing performance / international setup, front-end UX, customer communications, analytics, reporting and the checkout process.
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eCommerceKey focuses: Magento, UX, usability, contentFred PerryeCommerce audit focused on roadmap items and reviewing tech stack.
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eCommerceKey focuses: Magento, UX, usability, checkout, engagementMicro ScooterseCommerce audit with a focus on user experience and quick wins going into a peak period.
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eCommerceKey focuses: Magento, UX, usability, checkout, internationalOspreyAudit focused on Magento implementation, tech stack and improving customer experience.
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eCommerceKey focuses: UX, Shopify Plus, international, catalog setupMatteleCommerce audit designed to identify bugs and issues and drive future roadmap items.
Vervaunt are a trusted and reliable partner for us, who add a wealth of knowledge to our ecommerce projects. It’s a pleasure to work with them and they feel like an extension of the team.
Shradha Kaul, Director of eCommerce - This Works
eCommerce Audit
All of our audits are completely bespoke and can be broader, bigger audit projects or we can solely focus on specific pain points or areas of your operation you feel need the most attention. We are flexible in our approach and can work to different briefs. Common audits focus on:
- Core technology stack (cost, implementation, fit + utilisation) - eCommerce platform, back office systems, integrations.
- Trading & optimisation - up-selling, cross-selling, gifting experience + value, VMing, bundling, site search, landing pages, personalisation, on-site and behavioural reporting
- Third party technology partners / vendors (cost, implementation, fit + utilisation) - content management, loyalty, gift cards, analytics + reporting, data feed management, product data management / PIM, DAM.
- Checkout - role of cart, checkout flow & process, localisation, gifting, up-sells (pre & post purchase), account / login experience + value, order confirmation page
- Customer experience - front-end UX, cross-device usability, account, merchandising functions, CRM, email comms, UGC, content, mobile usability, performance, post-purchase CX, returns etc.
- Analytics + tracking - tag management, data being recorded, quality & accuracy of data.
- Customer acquisition - internationalisation / localisation, marketing technologies, effectiveness of individual channels, use of marketing budget etc.
- Best practices in eCommerce - accessibility, technical SEO, gift cards, performance, checkout, payments etc.
Our Credentials
- Team with a wide range of skills and focus, covering product ownership, technical solutions, marketing, strategy, and analysis
- Deep experience in both technical and strategic areas (ranging from PIM implementation to CRM strategy)
- Team with a wide range of skills and focus, covering product ownership, technical solutions, marketing, strategy, and analysis
- Unbiased, impartial and fair team - we work with all technology partners and do not favour solutions based on commission or benefits
- One of the world’s only Shopify Plus consultancy partners, alongside multiple Magento Certified Solutions Specialists
- Experienced with most major platforms - Magento / Adobe, Shopify Plus, Salesforce Commerce Cloud, Shopware, BigCommerce, SAP, etc.
- Strong relationships with majority of technology partners - ranging from PIM to personalisation to BI platforms
- Supported a wide range of major eCommerce projects for brands from all over the world, including Bulletproof, The V&A, Self-Portrait, Science Museum Group, PMT Music, TOTEME, David Austin Roses, Sunspel and many more
- Won multiple awards at leading ceremonies, including the eCommerce Awards and the UK eCommerce Awards
I've personally worked with Vervaunt for a total of 4 years on several occasions in two different businesses and each time they have brought their wealth of knowledge in all manners of eCommerce including technical, strategic and performance. What makes them stand out is their team who specialise in specific areas of the business meaning you receive expert advice and solutions which are relevant to your setup.
Rachel Powell-Jones, Head of Ecommerce - Astrid & Miyu
- The Frankie Shop :
- Timex :
- TOTEME :
- Self-Portrait :
- The Frankie Shop :
- Timex :
- TOTEME :
- Self-Portrait :
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