Census: Customer Surveys
Census is a post-purchase survey app used by over 50 Shopify stores to help you capture actionable insights from customers via surveys tailored specifically to them.
Utilise post-purchase and onsite surveys with Census to gain unrivalled insight into key areas such as attribution, satisfaction, brand sentiment, onsite experiences, bugs and much more. Ask tailored questions to customers using rules to define which questions to ask - segment by device, products ordered, shipping locations, payment methods and more. Then explore the dashboard to analyse feedback and the AI powered suggestions from the qualitative customer data collected.
Fantastic app. It's been valuable in gathering feedback from our customers in relation to the purchasing process, general onsite engagement and attribution.
Bremont Watches
Key Features
- Create your own post purchase surveys choosing from our library of questions or write your own dynamic questions.
- Census allows you to collect unlimited submissions on any plan so you will never be limited by traffic spikes and growth.
- Stylise all surveys with custom fonts and colours to match your store and export all data so everything is owned by you.
- Deploy surveys on your order confirmation page with a single click, with no coding required from your development team.
- AI-powered suggestions in our intuitive easy-to-use dashboard will help you analyse both positive and negative responses.
Use Cases
- On-Site NPS (Net Promoter Score) - understanding your customer’s overall shopping experience.
- Identify Bugs and Issues - supporting in identification and quantifying the impact of issues. We use the app for new launches, which helps to gather bugs quicker and then informs the backlog.
- Capture Marketing Attribution Data - ask questions focused on where customers first heard about or saw the brand or product(s).
- Gather Specific Elements of UX Feedback - get feedback from users on the specific aspects of the buying experience (based on rules - e.g. subscription process, configuration etc).
- Product Surveys - product-level questions around things like pricing, information, imagery, selection available etc.
Subscribe to our newsletter
Our monthly newsletter is designed to be the most actionable and inspiring eCommerce newsletter in existence, combining examples of eCommerce innovation, benchmarking insights from the industry, and the latest news and eCommerce trends.
By signing up you are agreeing to our privacy policy.