The below retail technology partners are those that we consider to be the best solutions for our clients and projects.
Due to the nature of how we work on the consultancy side of the business, we work with a wide range of technology companies regularly. The following are the ones we work with the most and consider best-in-class for our clients.
eCommerce site search
Klevu is a market-leading eCommerce site search solution, offering a wide range of features and a layer of automated optimisation / influence via machine learning and natural language processing. We have been involved in lots of Klevu implementations for clients, including Bulletproof, O’Neills, David Austin Roses, OPUMO, Sunspel and various others.
Akeneo is a leading PIM solution used by a wide range of mid-market and enterprise retailers globally. We’ve worked with Akeneo on a number of projects and it’s our preferred solution for managing complex product data across different channels.
We’ve been working with NOSTO since they first came into the UK market and have implemented it across a wide range of clients, including Bulletproof, O’Neills and lots of others. NOSTO is our solution of choice for personalisation generally, complex product recommendations and content personalisation.
Email / CRM
Ometria is the leading email marketing platform for B2C mid-market retailers and gives users a lot more data around their customers’ behaviour across different touch points. Lots of our clients use Ometria for CRM / email and has helped them gather a lot more data around multi-channel behaviour, on-site behaviour and the long-term value of customers.
Adyen is a full-stack payment provider that is both very competitive in cost and also offers the broadest range of payment options to retaillers. The main reasons we work with Adyen is because of it’s ease-of-use and their international breadth of payment options.
Post-order customer experience
Retain Me focus on building loyalty by tailoring the post-order experience to individual customers and groups of customers. Retailers have the ability to personalise inserts and revolutionise direct mail campaigns by sending automated print marketing tailored to individuals.
A user-friendly integration platform that allows retailers to connect systems, sync data and automate processes with ease. Build your own integration flows, or choose from a selection of pre-built integration apps, templates and other integration-assistanting solutions.
Foregenix are an online security company that offers different levels and types of support for retailers, including a managed service for Magento users, which is where we’ve generally used it. This service has been very effective for our clients and Foregenix also offer professional services and scanning solutions to support retailers.
Shopify Plus is the leading SaaS eCommerce platform for mid-market B2C retailers. Shopify Plus has gone from strength to strength in recent years and it’s one of our main platforms that we work with / consult around. Some of our Shopify Plus projects have included Bulletproof, The Science Museum, Trotters, Current Body and lots of others.
With both Commerce and Open Source options, Magento is one of the world’s best-known and biggest eCommerce platforms. Some of our team have been working with Magento for over 10 years and it remains a big focus for us. Some of our Magento clients have included Waterford, Wedgwood, Dr Martens, O’Neills, The Conran Shop, Heal’s, T3 and lots of others.
Analytics app + professional services
Elevar provide both analytics professional services and a number of apps / technologies. We tend to partner with Elevar on Shopify Plus builds, where they integrate their app (to automate the build of Google Analytics and GTM) and then also consult around best practices for further improving Google Analytics (e.g. international setup, use of custom dimensions, custom tracking etc).
Sonassi are the Magento hosting company we work with most and they’re arguably the leading specialist provider out there. Sonassi have a very strong proprietary stack (MageStack) and have an excellent reputation for hosting and supporting Magento at scale.
Akoova is a cloud-based hosting company for enterprise Magento stores. Akoova offer an unrivalled service, going way beyond just hosting a store and their team have the best dev-ops offering I’ve come across. For stores at the right level, Akoova is our number one recommendation and they’ve done a great job with our clients that have used them.
UGC / marketing
Yotpo is now a user-generated content platform that is focused on achieving growth through customer reviews and Q&A, visual marketing, loyalty programmes and referrals. We’ve used Yotpo for a long time and our clients that use it include O’Neills, Bulletproof, PMT and lots of others.
ShipperHQ allows retailers to optimise the checkout and post checkout experience for customers. With features such as Amazon-style split shipping, easily defined shipping options (in-store pick up, free shipping etc), Shipper HQ also allows retailers full control over carrier rules and pricing and promotions. We’ve generally used ShipperHQ to take ownership of (and simplify) complex shipping matrixes.
Klarna is a payment provider whose ‘buy now, pay later’ product is taking the retail market by storm. Klarna is optimised for the mobile experience and integrates with most commerce platforms. Lots of our clients use Klarna and have benefitted from improved conversion rates and higher AOV.
Marketing / bid management
A sophisticated digital marketing platform that allows advertisers to connect their message with consumers across search, social, eCommerce and mobile apps. Kenshoo use data driven insights to identify and convert high value customers, by interpreting ad engagement, search intent and product performance.
Marketing / feed management / optimisation
We use Shoptimised on most of our paid media clients to support complex feed optimisation logic and also capture product data where feeds are sub-optimal (via manual intervention and scraping). Shoptimised is a great solution and their support is excellent.